Kela88 FAQ – Answers to Common Questions on Login, Payments & Bonuses

No. Only one kela88 account is allowed per mobile number. If you attempt to create multiple accounts, both may be suspended and your balance could be forfeited. Always log in with your registered number.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password — the entire process takes just 2 minutes. Go to Login page →

Yes. You can contact kela88 support at any time to request a temporary or permanent account closure. You can also use the self-exclusion tool available in the Responsible Gaming section. Learn More →

After logging in, you can update your email, password, and certain details from "My Profile". However, to change your registered name or date of birth, you'll need to contact support and complete identity verification.

Go to the "Document Verification" option in your profile section and upload photos of the front and back of your National ID or passport. Verification is typically completed within 24–48 hours. KYC is mandatory before your first withdrawal.

First, make sure the number you entered is correct. Wait 30 seconds, then tap the "Resend" button. Check your mobile network and message inbox. If the issue persists, contact kela88 live chat support — help is available in Bangla.

You must be at least 18 years old to register on kela88. Your date of birth is collected during registration and confirmed through KYC verification. Anyone under 18 is not permitted to use an account.

kela88 currently supports deposits via bKash, Nagad, and Rocket. More payment methods are planned for the future. All options are fast and secure, with balances typically credited within 5–15 minutes.

The minimum deposit at kela88 is ৳100 (one hundred BDT). A specific deposit amount may be required to qualify for the Welcome Bonus on your first deposit — please check the bonus terms.

After logging in, go to "Deposit" and select bKash, then enter the amount. A payment request will be sent to your bKash number. Open the bKash app and confirm the payment. In some cases, you may need to send money to the payment number — follow the on-screen instructions.

Withdrawals are typically credited to your bKash, Nagad, or Rocket account within 15 to 30 minutes of your request. During peak hours or for larger amounts, it may take 2–4 hours. If it has been more than 24 hours, please contact support.

The minimum withdrawal at kela88 is ৳500 (five hundred BDT). The maximum withdrawal limit depends on your account level and KYC verification status.

Wait 20 minutes first. If your balance still hasn't updated, contact kela88 Live Chat with your transaction ID or a screenshot. Our team will manually verify and credit your balance within 30 minutes.

kela88 does not charge any fees for deposits or withdrawals. However, bKash, Nagad, or Rocket service charges may apply — these are set by the respective mobile banking providers.

Yes, KYC verification is mandatory before your first withdrawal. This is for your own security — to ensure no one else can withdraw funds from your account. KYC is typically completed within 24–48 hours.

Contact kela88 support as soon as you submit a withdrawal request. If it is still being processed, cancellation may be possible. Once completed, recovering the funds is very difficult — so always double-check the number before withdrawing.

After registering on kela88, your welcome bonus is automatically credited to your account the moment you make your first deposit. The bonus can be up to 100% of your deposit amount. View bonus terms and conditions Go to Promotions page →

A wagering requirement means you must place a specified total amount in bets before the bonus funds can be withdrawn. For example: a ৳100 bonus with a 5x wagering requirement means you need to bet ৳500 before withdrawing. Terms vary by bonus.

No, free bets cannot be withdrawn directly. If you win using a free bet, the winnings can be withdrawn after meeting the specified wagering requirement.

Your profile has a unique referral code. When someone registers and makes a deposit using your code, you'll receive a referral bonus. Check the promotions page for bonus amounts and terms.

Most kela88 bonuses must be used within 7 to 30 days. Once expired, the bonus is automatically cancelled. The validity period for each bonus is stated on its details page.

If you deposit above a set amount on any given day, a daily reload bonus is automatically added to your account. In some cases, a bonus code may be required. View the latest offer details Go to Promotions page →

If you haven't received your bonus, wait 24 hours first. If it still hasn't arrived, contact kela88 live chat support with a screenshot of your deposit and the name of the promotion. The support team will verify and credit your bonus.

kela88 offers Sports Betting (cricket, football, tennis, kabaddi), Live Casino, slots, fishing games, lottery, and much more — with 500+ games across various categories. View All Games →

Yes, live betting is available on kela88. You can place bets on real-time odds while a match is in progress, with live scores and statistics displayed alongside. View Match Odds →

All slots and casino games on kela88 run on RNG (Random Number Generator) technology, verified by independent third parties. Sports Betting odds are set in line with international standards.

Minimum bet amounts vary by game type. For Sports Betting, you can generally start from as low as ৳10. For slots, bets can start from ৳1. Full details are listed on each game's page.

Go to the kela88 Lottery section and pick your preferred lottery. Buy a ticket and wait for the draw date. If you win, the prize will be credited directly to your kela88 wallet. View Lottery →

If you get disconnected, reconnect and log back in — your active session will generally resume where it left off. However, if a disconnection occurs mid-spin in a slot game, the system will automatically determine the outcome. Contact support if you have any concerns.

After logging in, go to the "My History" section to view all your bets, gaming activity, and transactions from the past 3 years — with full details including dates, amounts, and results.

Yes, kela88 uses SSL 256-bit encryption. Your personal information is never shared with third parties. Learn more Privacy Policy →

If you suspect any suspicious activity, contact kela88 support immediately and request an account lock. Change your password and enable 2FA right away to protect your balance.

Go to "Security" under your profile settings and enable the "Two-Step Verification" or "2FA" option. From that point on, you'll need to enter an OTP on your mobile in addition to your password each time you log in.

No, never. kela88 will never call or message you to ask for an OTP, password, or banking details. If anyone contacts you claiming otherwise, report it to support immediately — it may be a fraud attempt.

Go to "Active Sessions" in your profile settings. You can see all devices currently logged into your account and sign out of any of them remotely.

kela88 does not share your personal information with third parties for advertising or marketing purposes. Information may only be shared where required by law or for payment processing. Learn more Privacy Policy →

The kela88 app is available as a free download from the kela88 download page, with separate versions for Android and iOS. Go to Download Page →

On Android, enable "Install from Unknown Sources" (Settings → Security → Unknown Sources). On iPhone/iPad, follow the instructions on the download page. If you run into any issues, View Download Guide →

Yes! The app supports fingerprint/Face ID login, push notifications, faster loading, and exclusive app-only offers. It also delivers a much better mobile gaming experience overall.

When you open the app, you'll receive an update notification if a new version is available. Alternatively, download the latest version from the kela88 download page and reinstall — your existing account data will be retained.

Go to "Notifications" under the app's settings and turn off whichever alerts you prefer. Alternatively, disable kela88 app notification permissions directly from your phone's system settings.

Android: Version 5.0 or above, minimum 1 GB RAM. iOS: iPhone 6 or above, iOS 12 or above. A mobile data or WiFi connection is required.