Data Protection Documentation

Kela88 Privacy Policy – Our firm commitment and complete guide to protecting your personal information

Kela88 places the highest importance on your privacy. This page clearly explains how your information is collected, where it is stored, and how it is kept secure.

Last Updated: July 2026
Before You Read

This Privacy Policy applies to both the kela88 website and mobile app. By using kela88, you agree to this policy. If you have any questions, please reach out to our support team.

The Core Pillars of kela88's Privacy Protection

End-to-End Encryption

All data on kela88 is secured with 256-bit SSL/TLS encryption, ensuring your information cannot be read or altered while in transit.

Your Data Is Never Sold

Kela88 never sells your personal information to third parties. Your data is used solely to improve your experience.

Minimal Data Collection

Kela88 only collects information that is strictly necessary. No excessive or irrelevant data is ever requested.

PCI DSS Compliance

Payment information is stored and processed in accordance with international PCI DSS security standards.

Biometric Protection

Kela88 app supports fingerprint and Face ID login. Biometric data is never stored outside your device.

Regular Security Audits

Kela88's security infrastructure is regularly audited by independent third-party experts.

1

Introduction & Scope

Kela88 takes your privacy seriously. This Privacy Policy explains how kela88 collects, stores, uses, and protects your personal information.

This Privacy Policy applies automatically whenever you browse the kela88 website, download the app, create an account, or use any of our services.

Important

Please read this Privacy Policy in full before using kela88's services. Continued use of our services constitutes your acceptance of this policy.

Kela88 believes your data belongs to you. We only use information that is necessary to provide you with a better experience — nothing more.

2

What Information Do We Collect?

Kela88 collects two types of information — what you provide directly and what is gathered automatically.

Information You Provide Directly

Data Type When It Is Collected Why It's Needed
Name & Mobile Number At the Time of Registration Account Verification
Date of Birth At the Time of Registration Age Verification (18+)
Identity Document Information During the KYC Process Legal Compliance & Security
Mobile Banking Number At the Time of Payment Transaction Processing
Support Conversations Via Chat or Email Troubleshooting & Improvement

Automatically Collected Information

  • Device Information: Device model, operating system, and browser type.
  • IP Address: For approximate location detection and security purposes.
  • Usage Data: Pages visited and time spent are used to help us improve our services.
  • Cookies & Cache: For faster loading and a personalized experience.
3

How Is Your Information Used?

Kela88 uses collected information solely for defined purposes. Each use is explained transparently below.

  • To complete account registration, management, and verification processes.
  • To securely process deposit and withdrawal transactions.
  • To recommend games and offers tailored to your preferences.
  • To improve our customer support services.
  • To detect and prevent fraud and suspicious activity.
  • To send you relevant promotions and bonus offers (with your consent).
  • To meet legal obligations and satisfy regulatory requirements.
  • To improve platform functionality and enhance user experience.
Marketing Communications

You can opt out of promotional messages from kela88 at any time via account settings or by contacting support.

4

Who Is Your Information Shared With?

Kela88 never sells your data. However, in limited circumstances, information may be shared with third parties.

When Information May Be Shared

  • Payment Processors: With payment gateways such as Bkash, Nagad, and Rocket — solely to process transactions.
  • Game Provider: Limited data necessary for the proper operation of gameplay.
  • Legal Authorities: To government authorities when required by court order or legal obligation.
  • Fraud Prevention: With security agencies in cases involving suspicious activity.
What We Never Do

Kela88 does not sell or rent your information to advertisers, data brokers, or marketing companies. This is our unwavering policy.

Third-Party Accountability

Every third party that kela88 works with is required to adhere to strict confidentiality agreements. They may only use your information for the specified purpose — nothing else.

5

Security Measures

Kela88 protects your data using industry-leading security technology, combining robust technical safeguards with human-level oversight.

Technical Security

  • TLS 1.3: The latest Transport Layer Security protocols.
  • AES-256 Encryption: Military-grade encryption for all stored data.
  • Two-Factor Authentication (2FA): OTP and biometric authentication as an additional layer of security.
  • Firewall & DDoS Protection: Protection against cyber attacks.
  • Real-Time Monitoring: 24/7 monitoring for suspicious activity.
  • Regular Penetration Testing: Regular security testing to identify and address vulnerabilities.

Administrative Safeguards

  • Only authorized personnel are permitted to access specific data.
  • All staff are bound by strict confidentiality agreements.
  • A complete log of all data access is maintained at all times.
In the Event of a Data Breach

In the event of a security breach, kela88 will notify affected users as quickly as possible and advise on the necessary steps to take.

6

Cookies Policy

Cookies are small data files stored on your device. kela88 uses cookies to improve service quality and personalize your experience.

Cookies Used by kela88

Cookie Controls

You can disable optional cookies through your browser or app settings. Note that some features may not function properly if you do.

7

Your Privacy Rights

Kela88 respects your rights regarding your personal information. Your key rights are outlined below.

Right of Access
You may request to view the information kela88 holds about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request the deletion of your data under certain conditions.
Right to Restrict Processing
You may request that processing of your data be restricted under certain circumstances.
Data Portability
You may request a downloadable copy of your data at any time.
Right to Object
You may object to the use of your information for specific purposes.

To exercise any of these rights, email kela88's support team. We typically respond within 30 days.

Limitations

In some cases, complete deletion may not be possible due to legal obligations or security requirements. If so, we will inform you of the reason.

8

Minor Protection

Strict Prohibition

kela88 services are not intended for anyone under the age of 18. kela88 does not knowingly collect information from minors.

Date of birth is verified at registration. If there is any doubt, additional identity verification may be requested.

If you believe a minor is using kela88, please notify our support team immediately. We will act promptly and delete any related information.

9

How Long Is Your Data Retained?

Kela88 does not retain any data longer than necessary. Retention periods vary depending on the type of information.

Data Type Retention Period Reason
Core Account Information For as long as your account remains active To Provide Our Services
Transaction Records 5 Years Legal Compliance
KYC Documents 5 Years Regulatory Requirements
Chat Logs 1 Year Dispute Resolution
Betting History 3 Years Analytics & Legal
Cookies Data Up to 1 Year Performance Improvement

Once the retention period expires, data is securely deleted or fully anonymised.

10

Policy Changes

Kela88 may update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of this page.

  • You will be notified via app notification or email before any significant changes take effect.
  • Continued use of the service after any changes will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you will have the option to close your account.
  • Copies of previous policy versions are available upon request.
11

Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact kela88. We take every matter seriously.

Privacy Contact
Email
privacy@kela88.ws
Live Chat
24/7 Support in Bengali
Response Time
Typically within 24–48 hours

Your data is safe — get started with peace of mind

Kela88 is always committed to safeguarding your privacy. Enjoy betting and gaming in a secure environment.

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