Kela88 Terms & Conditions – Complete Guide to Using Our Services & Your Rights

Kela88 (hereinafter referred to as the "Platform") is an online gaming and betting service provider. These Terms & Conditions constitute a legally binding agreement between kela88 and all its users.

By accessing or using kela88 through the website, mobile app, or any other channel, you are deemed to have accepted all provisions of these Terms & Conditions.

Applicability of Terms

• These terms and conditions apply to all kela88 services.
• Separate terms may apply for specific promotions or games.
• Special terms take precedence over general terms.
• kela88 may update these terms and conditions at any time.

To use kela88's services, you need to create an account. All information provided during registration must be accurate and up to date.

Account Registration Terms

• Each individual may register only one account.
• Creating multiple accounts using the same mobile number or email address is not allowed.
• If the information provided during registration is found to be false or misleading, the account will be terminated.
• Keeping your account password confidential is entirely your responsibility.
• Sharing or selling your account to another person is strictly prohibited.
• Any suspicious activity on your account must be reported to kela88 immediately.

KYC Verification

For security and legal compliance, kela88 may verify your identity at any time (Know Your Customer – KYC). This process may require a national ID, passport, or other government-issued documents. Withdrawals may be put on hold until KYC is completed.

Kela88 is strictly committed to protecting minors. Any account found to have been registered with a falsified age will be immediately suspended, and all deposits and winnings will be forfeited.

Additional Eligibility Requirements

• You are of sound mind and playing of your own free will.
• Online betting is legal in your area.
• kela88 employees and their immediate family members are not permitted to use this service.

Kela88 supports Bangladesh's most popular mobile banking services. All transactions are secured and encrypted.

Deposit Guidelines

• Only deposit from your own mobile banking account.
• Deposits made through third parties are not accepted.
• After a deposit, your balance is usually credited within 5 minutes.
• If you experience a deposit issue, please contact support with a screenshot of the transaction.

Withdrawal Rules

• KYC verification must be completed before submitting a withdrawal request.
• Winnings from bonuses are subject to wagering requirements before withdrawal.
• Withdrawals will be sent to the same mobile banking number used for the deposit.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

Kela88 regularly offers a range of bonuses and promotional deals. Each offer comes with its own terms. The general bonus policy is outlined below.

Welcome Bonus

New members receive a special welcome bonus on their first deposit. This bonus is available once only and is subject to wagering requirements before withdrawal.

General Bonus Terms

• Each bonus can only be claimed once per account.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Any attempt to abuse bonuses or engage in fraudulent activity will result in account termination.
• Claiming multiple bonuses from the same household or IP address is not permitted.
• Bonuses are valid for a limited period — they expire and are cancelled once the deadline passes.
• kela88 reserves the right to cancel any bonus at any time without reason.

Sports Betting on kela88 is governed by specific rules that are mandatory for all users.

Bet Acceptance & Cancellation

• Once a bet is confirmed, it cannot be cancelled (except via cash-out).
• If a match is postponed or cancelled, bets are generally refunded.
• kela88 may void any bet placed at incorrect odds due to a technical error.
• Any bet linked to evidence of match-fixing or corruption will be voided.
• Maximum bet amounts may vary depending on the market.

Live Betting

During live betting on kela88, odds change continuously and may shift right up until a bet is confirmed. lkela88 reserves the right to reject bets received after the deadline.

Kela88's casino section features over 528 games, all meeting international standards.

Game Fairness

• All slots and table game outcomes are determined by a Random Number Generator (RNG).
• The RNG is regularly audited by independent third-party laboratories.
• The RTP (Return to Player) rate for each game is publicly disclosed.
• Live Casino games are streamed live in HD video.

Gaming Limits

Each game has set minimum and maximum bet limits, which are clearly displayed on the game page. kela88 may adjust these limits at any time.

Kela88 believes in responsible gaming. We want you to play for fun, without any harm.

Our Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Gaming automatically stops when losses exceed a specified amount.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooldown Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Temporarily close your account for an extended break.

Kela88 uses industry-leading technology to protect your personal information. Our Privacy Policy is published separately.

Key Data Protection Principles

• All data is protected with 256-bit SSL encryption.
• Personal information is never sold to third parties.
• Payment information is secured in accordance with PCI DSS standards.
• Information may be disclosed to authorities when required by law.

For more details, visit our Privacy Policy here.

Either the user or kela88 may close an account. The various scenarios are outlined below.

If the user closes the account themselves

You can close your account at any time by contacting kela88 support. Please withdraw any remaining balance before doing so.

Kela88 may close an account if

• Multiple accounts are created.
• Registering with false information.
• Attempting to abuse bonuses or engage in fraudulent activity.
• Suspicion of money laundering or illegal activity.
• Attempting to exploit technical vulnerabilities in the platform.
• Found to be a minor.

Kela88 reserves the right to update these Terms & Conditions at any time. Users will be notified of any significant changes.

• The date of any update will always be shown at the top of this page.
• You will be notified by email or app notification before any major changes take effect.
• Continued use of the service after any changes constitutes acceptance of the updated terms.
• If you do not agree with the updated terms, you may close your account.

If you have any questions or complaints, please contact the kela88 support team. We take every concern seriously.

Dispute Resolution Process

• Contact support via live chat first — most issues are resolved instantly.
• If your issue is not resolved via chat, please submit a detailed complaint by email.
• Email complaints are typically responded to within 24–48 hours.
• kela88's decisions are final and binding.